SOLVED

86) Martha thinks that she and her co-worker Kim are in a conflict over the job assignment they have been working on for over a week. Martha believes that Kim has negatively affected their work by being absent too many days. Kim is unaware of how Martha feels. Given the definition of conflict, in reality there is no conflict between Kim and Martha because both parties must be aware of the conflict for it to exist. a. True b. False 87) Whether a conflict is good or bad depends on the type of conflict. a. True b. False 88) Playing down differences while emphasizing common interests with the other party is known as smoothing. a. True b. False 89) Henri, a manager at Coopers Ltd., knows that he is right about an important and urgent issue at work. He has decided to use a yielding strategy to resolve the conflict. Henri has chosen an effective conflict resolution strategy, given the situation. a. True b. False 90) In compromising, there is not a clear or definitive winner. a. True b. False 91) When management chooses to use its formal authority to resolve a conflict, and then communicates its desires to the parties involved, management is using authoritative command as the conflict-resolution technique. a. True b. False 92) Balancing concern for oneself with concern for the other party in order to reach a solution is known as problem solving. a. True b. False 93) Social networking is a communication tool limited to workplace internal networks. a. True b. False 94) In terms of intra-organizational behaviour, all things being equal, distributive bargaining is preferable to integrative bargaining. a. True b. False 95) Fred and Theo were negotiating the price that Theo would have to pay Fred for supplies in the next year. Fred knew the bottom price he would accept for his supplies. This price is the resistance point. a. True b. False 96) Negotiators who recognize the underlying interests of themselves and the other party may have more flexibility in achieving a resolution. a. True b. False 97) Jersey and Jamal had been embroiled in a heated debate over a perceived inequity issue at work. The conflict had escalated and later turned into a personality conflict. Jersey decided to seek the help of Steve, a third-party observer, and co-worker. Jersey expected Steve to take his side. Steve decided to avoid taking sides and in fact suggested to Jersey that he and Jamal work things out in a constructive and positive way. Steve handled the request to get involved in an effective way. a. True b. False 98) As long as there is an overlap between the buyer’s and seller’s aspiration ranges, there exists a bargaining zone. a. True b. False