SOLVED

41) ________ can be used just about anywhere a unique identification system might be needed, such as on clothing, pets, cars, keys, missiles, or manufactured parts. A) HTML tags B) RFID tags C) Spintronics D) XML tags E) High capacity color barcode 42) Which of the following statements is true about RFID systems? A) RFID scanning can be done at greater distances than bar code scanning. B) RFID information is readable depending on the entity’s position. C) RFID tags contain less information than bar codes. D) All RFID tags are small and relatively inexpensive. E) RFID requires time-consuming hand scanning. 43) Which of the following statements about an RFID passive tag is true? A) They are small and inexpensive. B) They have a range up to 300 feet or more. C) They cost more than active tags. D) They have an internal battery source. E) They typically cost about $10. 44) Which of the following statements about an RFID active tag is true? A) They are inexpensive, with the starting price being 10 cents. B) They have a range up to 40 feet. C) They are small compared to passive tags. D) They have an internal battery source. E) They are less expensive as compared to passive tags. 45) Which of the following is a main objective of customer relationship management applications focusing on downstream information flows? A) to track global spend by supplier B) to encourage bullwhip effect C) to develop demand forecasts D) to portray a positive corporate image E) to collaborate demand and production planning 46) Which of the following portrays the individualized service benefit of a CRM system? A) Learning how each customer defines product and service quality so that customized product, pricing, and services can be designed or developed collaboratively. B) Web-based interfaces providing product information, sales status, support information, issue tracking, and so on. C) Integrating all information for all points of contact with the customers, so that all who interact with customers have the same view and understand current issues. D) Integrated information removing information handoffs, which speeds both sales and support processes. E) Improved record keeping and efficient methods of capturing customer complaints helping to identify and solve problems faster. 47) Which of the following rightly explains improved product development on using a CRM system? A) Learning how each customer defines product and service quality so that customized product, pricing, and services can be designed or developed collaboratively. B) Web-based interfaces that provide product information, sales status, support information, issue tracking, and so on. C) Integrated information that removes information handoffs, speeding both sales and support processes. D) Improved record keeping and efficient methods of capturing customer complaints that assist in identifying problems faster. E) Tracking customer behavior over time that helps to identify future opportunities for product and service offerings. 48) Which of the following examples portray the 24/7/365 operation of a CRM system? A) Web-based interfaces that provide product information, sales status, support information, issue B) Improved record keeping and efficient methods of capturing customer complaints that assist in C) Tracking customer behavior over time that helps to identify future opportunities for product and D) Integrated information that removes information handoffs, speeding both sales and support E) Learning how each customer defines product and service quality so that customized product, 49) Which of the following rightly explains improved planning on using a CRM system? A) Improved record keeping and efficient methods of capturing customer complaints that assist in identifying problems faster. B) Learning how each customer defines product and service quality so that customized product, pricing, and services can be designed or developed collaboratively. C) Providing mechanisms for managing and scheduling sales follow-ups to assess satisfaction, repurchase probabilities, time frames, and frequencies. D) Tracking customer behavior over time that helps to identify future opportunities for product and E) Integrated information that removes information handoffs, speeding both sales and support 50) ________ includes the systems used to enable customer interaction and service. A) Operational CRM B) Integrated CRM C) Collaborative CRM D) Data warehouse E) Analytical CRM