SOLVED

True/False: 1)Persuasion implies manipulations with the intent to fool or control people into doing something, believing something, or buying something that either harms them or provides no benefit to them. Technology can be used to both persuade and manipulate. 2)CRM is essential for both small and large organizations. 3)CRM is not a process or a technology per se; rather, it is a customer-centric way of thinking and acting. 4)The Internet and the World Wide Web make the customer relationship more personal. 5)CRM systems help make the customer relationship more personal. Â