 21)Primary activities do not add value directly to the firm’s products or services. 22)Customers are willing to pay for primary activities but not support activities. 23)Business and IT managers have similar objectives, so it makes business-IT alignment simple. 24)Many organizations fail to achieve close business-IT alignment. 25)While virtual reality software is available to football teams, no professional teams are currently using it because it is too risky. 26)Bank of America laid off many employees as part of their IT transformation.  Â
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