SOLVED

11) Madeleine is the manager of her department. Les works in her department. Over the years, Madeleine has learned to be very dependent on Les’s judgment because of his vast experience and knowledge. Les has ________ power over Madeleine. a. reward b. coercive c. legitimate d. referent e. expert 12) Aisha is the manager of her department and she expects Tia to comply with her requests regarding workplace policies and directives. Aisha is using the ________ power base to influence Tia. a. reward b. coercive c. legitimate d. referent e. expert 13) Rein is in the position to help you get the information you need to do your job better. You have the resources to compensate Rein for his efforts, and you mention this to him in the hope that he will share the information you need. Which power base are you relying upon to influence Rein’s decision? a. reward b. coercive c. legitimate d. referent e. expert 14) Truyen is the office bully. He can make things very difficult for people in the workplace because of his yelling and intimidating manner. All staff want to avoid getting him angry. Which power base does Truyen rely upon to convince people in the office to do things “his way”? a. reward b. coercive c. expert d. legitimate e. referent 15) Claude is the only salesperson in his company who has sold its products extensively and received a “Salesperson of the Year” award. You would expect him to have ________ power originating from his ________. a. dependent; expertise b. expert; skills c. political; position d. legitimate; skills e. legitimate; status 16) Quinn is specialized in product development, and has been with Silver Widgets Inc. for 10 years. His knowledge and years of experience have increased his ________ and ________ power bases, as his manager depends more and more upon him in order to ensure product development goes smoothly. a. expert; reward b. information; reward c. expert; information d. information; referent e. legitimate; referent 17) Celebrities are paid millions of dollars to endorse products in commercials because the advertisers believe the celebrities have ________ power that will sell their products. a. coercive b. referent c. expert d. reward e. status 18) A review of the research on the effectiveness of the various forms of power found that using coercive power tends to a. have zero impact on performance. b. decrease trust. c. have a positive impact on individuals who are unmotivated. d. stimulate innovation, after no impact on productivity initially. e. reduce costs. 19) SCENARIO 7-1 Your colleagues at work often talk about the vice-president in your area. She has a reputation for being intimidating, abrasive, ruthless, and antagonistic. You have been appointed to discuss the latest report from your department with her. You are very nervous about your meeting with her and wonder how it will all turn out. Referring to SCENARIO 7-1, the vice-president’s major base of power seems to bea. reward. b. coercive. c. referent. d. expert. e. information. 20) SCENARIO 7-1 Your colleagues at work often talk about the vice-president in your area. She has a reputation for being intimidating, abrasive, ruthless, and antagonistic. You have been appointed to discuss the latest report from your department with her. You are very nervous about your meeting with her and wonder how it will all turn out. Referring to SCENARIO 7-1, you know that the vice-president has the authority to accept or reject your report. This is part of her ________ power.a. reward b. coercive c. expert d. legitimate e. information