11. Vancouver Hotels Inc., a large hotel chain with hotels in over 120 cities, routinely feeds its employees the results of customer surveys along with company performance on 12 major dimensions including operating profit and market share. This is an example of: A. empowerment B. establishing a learning culture C. team building D. information sharing E. behaviour modelling 12. Several organizations such as General Foods and Mars have introduced “pay for skillâ€. This is an example of creating a learning environment through: A. behaviour modelling B. mentoring C. structure and system change D. empowerment E. none of the above 13. Cultural differences are: A. important B. subtle C. not accountable for significant performance differences D. A and B E. B and C 14. Which of the following are likely to be important attributes for expatriate employees? A. negotiation skills B. cultural adaptability C. multi-dimensional perspective D. A and B E. A, B, and C 15. A manager’s ability to adapt his or her own solutions, actions, and practices to the needs of the situation is best described as: A. multi-dimensional perspective B. resourcefulness C. decision-making skills D. negotiation skills E. tolerance of ambiguity 16. Which of the following countries is likely to exhibit “collectivist†culture? A. Canada B. USA C. UK D. Brazil E. Sweden 17. When an employee leaves an organization for personal or professional reasons, it is referred to as: A. involuntary separation B. voluntary separation C. termination D. compassionate leave E. none of the above 18. The first step in employee termination is to: A. make discharge arrangements B. follow due process C. consult the HR department D. hold a discharge meeting E. provide outplacement assistance 19. Which of the following have been considered “just cause†for dismissal in past court decisions? A. Theft B. Refusal to attend to work on a religious holiday C. Complaints about unpleasant working condition D. A and B E. A and C 20. Which of the following actions should be followed when dismissing an employee? A. Clearly identify the reason for termination B. Terminate the employee in public so that there are witnesses to the meeting C. Ensure that all company property have been returned by the employee D. A and C