SOLVED

81. One way to deal with stress is to create a new attitude by: a.ignoring deadlines. b.breathing deeply. c.seeing each problem as an opportunity. d.asking the receptionist to hold your calls. 82. Which of the following is NOT a soft skill, but is needed to be a medical biller? a.Basics of working a computer b.Positive attitude c.Ability to compromise with others d.Stress relief techniques 83. Because the Medical biller might be responsible for basic __________________ procedures in the medical office, education related to ______________________ is an advantage (same word for both spaces). a.cooking b.phlebotomy c.accounting d.math 84. The AHIMA provides which of the following certifications? a.CPC b.CPC-P c.CMM d.CCA 85. The AAPC provides which of the following certifications? a.CPC b.CCS c.CMM d.CCA 86. The PAHCOM provides which of the following certifications? a.CPC b.CCS c.CMM d.CCA 87. If you were conducting a search on the Internet for information about becoming certified in medical billing/coding, what words would you type in the search engine? a.Medical b.Billing c.Medical billing d.Certification for medical billing 88. If you help a co-worker on a project and he or she does not give you credit, the skillful way to handle this situation is to: a.ask them directly why they did not give you credit. b.do nothing; he or she may give you credit later. c.tell your supervisor that you helped on the project. d.tell your co-workers that you helped on the project. 89. You have just been promoted to office manager of a medical office. You know that your subordinate lives by the dry cleaner you use and you want to ask him to drop off your clothes on his way home. What is the skillful way to handle this situation? a.Never ask a subordinate to run personal errands for you. b.Hint about the errand and hope he offers to drop off the clothes for you. c.Go ahead and ask him since it is on his way home. d.Have another person ask him for you. 90. A patient tells you, the medical biller, that you have made a mistake on her bill. She shows you, and you see that you made a typo and charged $250.00 instead of $25.00. You fix the problem but want to ask the patient not to say anything to anyone as you fear getting in trouble. What is the skillful way to handle this situation? a.Say to the patient, “Let’s just keep this between us, okay?” b.Ask the patient not to tell your boss because you will get fired. c.Never ask anyone to lie or cover up anything. d.Adjust the account to zero so the patient won’t tell anyone about the error.