SOLVED

31) SCENARIO 6-3 You are a professor who is trying to mediate a dispute that occurred during your class. Four members of a team who have been asked to make a presentation cannot agree on how to proceed. The members are standing approximately 2 metres apart from one another, they are frowning, and they are not speaking with one another. When asked to explain what is going on, the tone of their voices indicates that they are unhappy with the situation. Referring to SCENARIO 6-3, you assess the situation, and by studying the ________ cues, you conclude that this group is having difficulty communicating.a. filtering b. reflex c. nonverbal d. cultural e. emoticon 32) SCENARIO 6-3 You are a professor who is trying to mediate a dispute that occurred during your class. Four members of a team who have been asked to make a presentation cannot agree on how to proceed. The members are standing approximately 2 metres apart from one another, they are frowning, and they are not speaking with one another. When asked to explain what is going on, the tone of their voices indicates that they are unhappy with the situation. Referring to SCENARIO 6-3, the field of study that would help you understand the message communicated by the physical distance between members would bea. organizational communications. b. proxemics. c. cross-cultural communications. d. emoticons. e. kinesics. 33) SCENARIO 6-3 You are a professor who is trying to mediate a dispute that occurred during your class. Four members of a team who have been asked to make a presentation cannot agree on how to proceed. The members are standing approximately 2 metres apart from one another, they are frowning, and they are not speaking with one another. When asked to explain what is going on, the tone of their voices indicates that they are unhappy with the situation. Referring to SCENARIO 6-3, you have interpreted the message througha. verbal communication. b. silence. c. proxemics. d. kinesics. e. All of the above. 34) Research by Deborah Tannen shows that men use conversation in order to ________, whereas women use conversation in order to ________. a. emphasize status; create connections b. build relationships; get promotions c. establish boundaries; emphasize status d. create networks; emphasize separateness e. create networks; manage impressions 35) Organizational boundaries have become less important as a result of a. multiculturalism in Canada. b. electronic communication. c. jargon. d. email. e. globalization. 36) When comparing communication styles between males and females, Deborah Tannen found that a. men criticize women for not listening. b. women criticize other women for seeming to apologize all the time. c. women prefer being indirect and being subtle. d. men use the opportunity to explain a problem as a means of developing cohesiveness. e. men use talk to emphasize dependence. 37) Communication technologies that allow users to set up lists of contacts, updating casual information, and hosting chat rooms for personal contacts are examples of a. communication networks. b. instant messaging. c. social networking. d. silent communication. e. email. 38) The ability of employees to “tweet” on any work topic can a. create barriers to formal communications. b. lead to increase in internal email communication. c. lead to less organizational control over sensitive information. d. explain confusing messages in more detail. e. lead to information overload. 39) Conflict exists a. if there is diversity among the parties involved. b. only if it is perceived as such by the parties involved. c. even if it is not perceived as such by the parties involved. d. if there are differences of opinion by the parties involved. e. if there is disagreement between the parties involved. 40) ________ conflict is generally ________ conflict, while ________ conflict is generally ________ conflict. a. Cognitive; functional; affective; dysfunctional b. Cognitive; dysfunctional; affective; functional c. Cognitive; incompatible; affective; goal d. Dysfunctional; affective; functional; cognitive e. Dysfunctional; cognitive; functional; affective