11) Which of the following best defines the term picking? A) taking items from shelves that are needed by customers and assembling the items for shipment B) identifying the most efficient method to collect, assemble, and ship products to global customers C) maintaining ownership and title to products until another distributor purchases them D) selecting a master distributor to oversee the logistics and shipment of products E) choosing the most important service outputs for a particular channel 12) According to the text, what was the primary reason for the consolidation of pharmaceutical wholesalers? A) closure of small pharmacies B) automation of picking tasks C) research into new medications D) deregulation by the government E) investments by global organizations 13) An independent firm located in the exporter’s country that performs channel functions for multiple manufacturers in noncompeting product categories is most likely a(n) ________. A) licensed exporter B) export franchisor C) wholesale agency D) master-distributor E) export trading company 14) Carmen, a manager at Dixon Manufacturing, is seeking an export intermediary to improve Dixon’s success in foreign markets. Carmen has interviewed managers at multiple export trading companies and noted the key characteristics of each firm. Which export trading company should Carmen most likely select? A) Alpha Exporting is a large firm with hundreds of employees. B) Beta Exporting employees are either multilingual or foreign born. C) Calvin Exporting has strong local connections and community ties. D) Davis Exporting managers are new to the industry and eager to gain business. E) Ellison Exporting is employed by manufacturers in the same industry as Dixon. 15) Pittsfield Fabric, a U.S. manufacturer, is considering the idea of selling fabrics to European consumers. Which type of intermediary would most likely assist Pittsfield with this plan? A) export trading company B) master distributor C) commission agent D) franchiser E) retailer 16) What is the primary reason that the onion industry has failed to be successful in Niger? A) high amount of local sourcing B) poor reputation of wholesalers C) formation of wholesaler co-ops D) involvement of retailer-sponsored alliances E) deregulation of food industry by the government 17) What is an objective of wholesaler federations? A) sharing title to products and services B) reducing promotional costs and activities C) eliminating redundant inventory or service operations D) providing an alternative to retailer and manufacturer cooperatives E) assisting manufacturers with their exporting and importing activities 18) Consortiums, such as Intercore Resources, help distributors to ________. A) analyze service outputs B) evaluate master distributors C) address vertical integration issues D) provide better service to customers E) profit from storing unwanted inventory 19) How did Volvo Trucks North America solve its parts distribution problem? A) fragmenting its global service outputs B) establishing a holding company in Sweden C) acquiring FedEx to form a new conglomeration D) establishing multiple warehouses linked electronically E) building a centralized warehouse near FedEx headquarters 20) Unlike wholesaler voluntary groups, retailer-sponsored cooperatives require members to ________. A) conduct a certain amount of business with the co-op B) adhere to co-op procedures and policies C) elect a member as co-op chair D) buy shares in the co-op E