SOLVED

 21)You are having problems connecting your computer to your college’s network, so you call the IT help desk. This is a customer-______________ CRM application. a.Directing b.Facing c.Interacting d.Touching 22)You get a call from a telemarketer at dinner trying to sell life insurance. This is an example of a customer-__________ CRM application and ____________. a.facing; inbound teleservice b.facing; outbound telesales c.touching; inbound teleservice d.touching; outbound telesales 23)__________ is a centralized office set up to receive and transmit a large volume of requests by telephone. a.A call center b.A contact management system c.Inbound teleservice d.Outbound telesales 24)When organizations create a call list for the sales team, whose members contact sales prospects, this is called _____________. a.a call center b.a contact management system c.inbound teleservice d.outbound telesales 25)If customers can communicate directly with the company to initiate a sales order, inquire about products and services before placing an order, and obtain information about a transaction they have already made, it is called _________. a.a configurator b.a contact management system c.inbound teleservice d.outbound telesales Â