SOLVED

11) The total cost of ownership of a system refers to ________. A) all non-recurring costs associated with a system B) all costs associated with ongoing use and maintenance of a system C) the total cost of acquisition of a particular system D) the total cost of acquisition and all costs associated with use and maintenance of a system E) only the recurring costs associated with a system 12) Which of the following is an example of a recurring cost associated with an information system? A) installation charges B) purchase of office space C) employee salaries D) technology purchases E) cost of system acquisition 13) Which of the following is an example of an intangible cost for a system? A) cost of losing customers B) employee salaries C) cost of installation and maintenance D) cost of employee recruitment and retention E) customer support costs 14) BelAir Tech is conducting a cost-benefit analysis for its IS department. In this, the salary of an employee is an example of a(n) ________. A) intangible and tangible cost B) tangible and recurring cost C) intangible and recurring cost D) tangible and non-recurring cost E) recurring and non-recurring cost 15) Which of the following is true for tangible costs? A) They are only recurring costs. B) They are always non-recurring costs. C) They are relatively easy to quantify. D) They are the same as intangible benefits. E) They are difficult to qualify. 16) BelAir Tech implements a new information system and sees a 5 percent increase in monthly sales after implementation. This is a(n) ________ of the system. A) intangible benefit B) tangible cost C) tangible benefit D) recurring cost E) non-recurring cost 17) “Increased customer reach of the new Web-based system will result in at least a modest increase in sales.” This statement represents ________ for the company. A) a recurring cost B) an intangible cost C) a tangible benefit D) a non-recurring cost E) an intangible benefit 18) Which of the following is an example of an intangible benefit for a firm? A) lower transport and operational costs B) a significant increase in sales C) a reduction in operational errors D) cost reductions as compared to previous data E) improved customer perceptions of the firm 19) A break-even analysis ________. A) identifies at what point tangible benefits equal tangible costs B) analyzes the relevant cash flow streams associated with the system at the organization’s discount rate C) refers to the discounted sum, or present value, or a stream of costs associated with a project or proposal D) attempts to summarize the overall value for money of a project or proposal E) is the rate of return used by an organization to compute the present value of future cash flows 20) A method for deciding among different IS investments or when considering alternative designs for a given system is ________. A) transactional analysis B) weighted multicriteria analysis C) finite element analysis D) independent component analysis E) link quality analysis