SOLVED

21) XYZ Movers, a professional relocation company, has 3-person teams for their moving services. The company asks customers to complete a satisfaction survey regarding their recent move. For an employee’s performance appraisal, customer satisfaction surveys are also considered in addition to his/her supervisor and team member ratings. Which of the following best describes this situation? A) paired comparisons B) positive halo effect C) 360-degree performance appraisals D) first-impression effect 22) This term refers to a difference between the output of a human judgment process and that of an objective, accurate assessment. This difference could be due to bias, prejudice, or other subjective, extraneous influences. A) content validity B) rating error C) the performance appraisal process D) a first-impression effect 23) The halo effect and similar-to-me effects are considered examples of which type of rating error? A) trait system errors B) contrast errors C) illegal discrimination errors D) bias errors 24) A manager expects high levels of performance from a newly hired employee, Ashley, as she graduated from a prestigious Ivy League university. A year later, the manager rates Ashley’s job performance higher than her actual performance due to his initial belief. What kind of rater error was made by the manager? A) negative halo effect B) first-impression-effect C) positive halo effect D) contrast errors 25) This effect occurs when a rater generalizes good performance behavior in one aspect of the job to all aspects of the job. A) similar-to-me effect B) first-impression effect C) positive halo effect D) negative halo effect 26) This type of performance rater’s error occurs when the rater generalizes bad behavior on one aspect of the employee’s job performance to the employee’s over-all performance. A) negative impression errors B) negative leniency error C) error of strictness D) negative halo effect 27) A manager in a company gives higher performance appraisal rating to employees whose children attend the same elementary school as his/her children than employees without any children. What kind of rater error was made by the manager? A) negative halo effect B) first-impression effect C) similar-to-me effect D) contrast errors 28) This type of appraisal error takes place when managers rate employees’ performance more highly than they should compared with objective criteria. A) errors of strictness B) errors of central tendency C) errors of leniency D) contrast errors 29) With these errors, supervisors tend to rate employees’ performances lower than they would be if compared against objective criteria. A) critical errors B) leniency errors C) strictness errors D) contrast errors 30) Which performance appraisal error reflects the tendency to rate every employee at the low end of the rating scale, regardless of actual performance? A) error of central tendency B) contrast errors C) negative halo error D) errors of strictness