16) Which of the following systems acquisition methods may eventually require maintenance assistance from the IT department, produce inadequate documentation, and result in a system with inadequate interfaces to existing systems? a) Systems development life cycle b) Prototyping c) End-user development d) Component-based development 17) In joint application design, systems analysts interview or directly observe potential users of the new system individually to understand each user’s needs. 18) The _____ approach to systems development defines an initial list of user requirements, then develops the system in an iterative fashion. a) integrated computer-assisted software engineering b) joint application design c) rapid application development d) prototyping 19) A request for proposal is a document that companies send to potential vendors inviting them to submit a proposal that describes their software package and how it would meet the company’s needs. 20) Which of the following is the most difficult and crucial task in evaluating a vendor and a software package? a) Identifying potential vendors b) Determining the evaluation criteria c) Evaluating vendors and packages d) Choosing vendors and packages 21) Which of the following statements about Capital One’s strategy is NOT true? a) It focused on insourcing software development. b) It implemented a 24-month training program that helped develop the rapid agile development culture. c) It focused on implementing rigid development methodologies to improve quality and reduce the occurrence of errors. d) It bought and operated a data center to support its new development methodologies. 22) Which of the following statements about the FAA’s Next Generation Air Transportation System is NOT true? a) The purpose of NextGen is to transform America’s air traffic control system from a ground-based system to a satellite-based system. b) The slow pace of NextGen’s implementation has drawn harsh criticism. c) The FAA failed to set realistic goals, budgets, or expectations for NextGen. d) All of these options  Â