SOLVED

21) Individual behavior in organizations includes ________. A) strategies, norms, and roles B) attitudes, learning, and motivation C) structure, culture, and team building D) policies and procedures 22) Which of the following is associated with the study of individuals? A) norms B) roles C) team building D) perception 23) The study of group behavior includes the study of ________. A) perception, motivation, and learning B) attitudes and personality C) norms, roles, and leadership D) organization structure and culture 24) ________ is a performance measure of both the efficiency and effectiveness of employees. A) Employee productivity B) Organizational citizenship behavior C) Job satisfaction D) Turnover 25) ________ is defined as the failure to report to work. A) Turnover B) Tardiness C) Absenteeism D) Negligence 26) Which of the following is true for organizational citizenship behavior (OCB)? A) OCB is a performance measure of efficiency. B) The requirements of OCB are spelt out in employee job profiles. C) OCB studies the behavior leading to permanent withdrawal from an organization. D) OCB is discretionary behavior which promotes the effective functioning of the organization. 27) The three components that make up an attitude are ________ components. A) cognitive, affective, and behavioral B) active, behavioral, and adjustable C) emotional, creative, and environmental D) intentional, reactive, and adjustable 28) The component of attitude that includes beliefs and opinions is the ________ component. A) cognitive B) behavioral C) affective D) practical 29) Which component of attitude is reflected in the sentence, “This is the best way to reach the place.”? A) cognitive B) behavioral C) emotive D) affective 30) The ________ component of attitude is based on emotions. A) cognitive B) behavioral C) affective D) practical