SOLVED

61) Feelings that tend to be of relatively lower intensity and lack contextual stimulus are called a. attitudes. b. moods. c. emotional labour. d. emotions. e. affects. 62) Tina is experiencing a lot of turmoil in her personal life. Nevertheless, although she doesn’t feel like it, she always smiles at customers when they arrive. Tina is a. surface acting. b. deceptive. c. deep acting. d. projecting. e. labouring. 63) Empathy is a dimension of a. self-awareness. b. social skills. c. self-motivation. d. emotional intelligence. e. emotional labour. 64) SCENARIO 2-3 After reading an article in Harvard Business Review regarding emotional intelligence, a director believes he can now identify and therefore “correct” those employees he deems to have low emotional intelligence (EI). As a first step, he embarrasses those low EI employees via email and instructs them on how to obtain high EI. He suggests that they emulate his enlightened management style, and strive to acquire EI. Referring to SCENARIO 2-3, the director himself has not demonstrated the ________ dimension of emotional intelligence.a. self-awareness b. self-management c. self-motivation d. self-esteem e. empathy 65) SCENARIO 2-3 After reading an article in Harvard Business Review regarding emotional intelligence, a director believes he can now identify and therefore “correct” those employees he deems to have low emotional intelligence (EI). As a first step, he embarrasses those low EI employees via email and instructs them on how to obtain high EI. He suggests that they emulate his enlightened management style, and strive to acquire EI. Referring to SCENARIO 2-3, what would an employee with high emotional intelligence likely do when he or she receives such an email?a. ignore it by not responding b. report it to the director of the human resource department in order to avoid causing further damage and problems c. reply very forcefully to the email in a direct way in order to defend his or her position d. report it to his or her manager in an attempt to organize support for his or her own defence e. resign in order to emphasize the need for respect in the workplace 66) SCENARIO 2-3 After reading an article in Harvard Business Review regarding emotional intelligence, a director believes he can now identify and therefore “correct” those employees he deems to have low emotional intelligence (EI). As a first step, he embarrasses those low EI employees via email and instructs them on how to obtain high EI. He suggests that they emulate his enlightened management style, and strive to acquire EI. Referring to SCENARIO 2-3, the director, upon learning that one employee has ignored the email, proceeds the next day to accuse that employee of not being conscientious. This outburst would seem to be an example of deficiency in a. self-awareness. b. self-management. c. self-control. d. self-monitoring. e. self-motivation.