SOLVED

11Organizations that are indifferent to market-based information are a.internally focused b.using competitive standards c.commodity-based d.driven by external challenges 12Organizations that are driven by external challenges are a.using internal standards b.market focused c.resource-based d.focused on issues of culture 13One action that can be taken to address a capability gap is to change the a.management focus b.performance standards c.organization structure d.mission statement 14Reporting relationships are an element of an organization’s a.mission b.external environment c.procedures d.structure 15Within an organizational hierarchy, information and influence generally move a.from manager to subordinate b.vertically c.subordinate to subordinate d.horizontally 16If an organization is structured by product line, communication will be difficult across a.geographic regions b.functional units c.organizational boundaries d.product groups 17Small organizations are typically organized by a.product b.business unit c.geographic region d.function 18Companies organized by function are good at a.coordinating activities b.focusing on product market issues c.cross-cultural management d.scenario planning 19Global organizations using a worldwide functional structure can demonstrate a.a lack of sensitivity to local markets b.quick decision making c.good coordination between functional areas d.rapid deployment of new programs 20One of the drawbacks of a product organization is a.the performance of each product line is hard to measure b.consumers have a single point of contact c.high need for cross-functional coordination d.management duplication 21One of the strengths of geographically organized firms is a.global efficiency b.limited duplication of effort c.local responsiveness d.global standards 22Matrix organizations are characterized by a.simplicity b.centralized control c.clear power balances d.ambiguity 23To increase organizational flexibility, firms in knowledge intensive industries have chosen to structure by a.core activity b.matrix c.service standards d.cell 24If an organization wants to improve its customer responsiveness, it should a.convert sequential processes to parallel processes b.create cross-unit information flows c.establish work routines that cross functional boundaries d.involve corporate-level executives in decision making 25A change in organizational structure that results in a negative outcome is an example of a.a frozen preference b.group think c.recycling d.an unintended consequence