SOLVED

11) Which of the following is NOT a function of a point-of-sale (POS) system? A) collecting sales data B) connecting directly into a store’s inventory-control system C) evaluating bids from potential suppliers D) collecting data on returns and transfers to other stores E) automatically sending orders to suppliers 12) Which of the following would enable a customer in one retail site to ask questions of a product “expert” in another retail site? A) an in-store kiosk B) an RFID tag C) a POS system D) a perpetual inventory control system E) an e-menu 13) Shoplifting, sweethearting, and retail borrowing are all problems that contribute to ________. A) off-price retailing B) shrinkage C) pyramid schemes D) understored trade areas E) pop-up retailing 14) For the retailer, the practice of ________ results in lower total sales and, in many cases, damaged merchandise. A) sweethearting B) experiential shopping C) retail borrowing D) off-price retailing E) network marketing 15) A ________ is a set of related products a retailer offers. A) merchandise mix B) merchandise assortment C) merchandise breadth D) product depth E) product line 16) ________ combine an economy supermarket with other lower-priced non-food merchandise. A) Variety stores B) Category killers C) Supercenters D) Box stores E) Convenience stores 17) ________ is the basis of most discount operations. Retailers offering this level of service require customers to perform their own product selection and may require customers to handle their own checkout process. A) Limited-service B) Full-service C) Self-service D) Specialty service E) Wholesale service 18) Which of the following types of retailers place the most emphasis on salespeople assisting customers throughout the purchase process? A) limited-service retailers B) full-service retailers C) limited-service retailers D) discount retailers E) off-price retailers 19) Which of the following is the number of different product lines available at a particular retail store? A) merchandise breadth B) inventory depth C) merchandise depth D) retail diversity E) point-of-sale range 20) Which of the following is LEAST likely to happen at a full-service retailer? A) Customers have access to alteration services. B) Gift wrapping services are offered. C) Customers seek and receive helpful guidance from trained sales associates. D) Customers handle their own checkout process. E) Product consultants are available to answer specialized questions.