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21) A quality audit needs to do each of the following except A) identify all the processes and procedures of the project. B) identify the audit inspection steps. C) identify all the constraints of the project. D) identify all the issues with the project. 22) During planned audits, which of the following is discussed and concretized between the auditor and the team? A) the actual date of the audit B) the location of project plans and artifacts to be audited C) the names of project team members whom the auditor can contact should questions arise D) All of the above are correct. 23) Which of the following follows all the steps outlined in the process improvement plan in order to identify the improvements necessary to enhance the quality of a project? A) quality process analysis B) quality inspections C) quality audit D) quality work review 24) Quality process analysis steps include each of the following except A) describe and prioritize accountabilities. B) activate contingency plan. C) establish performance monitoring. D) describe and analyze processes. 25) The operational technique and activity used to fulfill quality requirements best describes A) quality process analysis. B) risk analysis. C) quality control. D) configuration management. 26) Tools and techniques used in quality control include A) process maps. B) control charts. C) statistical sampling. D) all of the above. 27) Which of the following provide a visual model of how inputs, activities, and outputs of a process are linked and are the most fundamental of all process design and process improvement tools? A) process maps B) control charts C) Six Sigma D) run charts 28) Which of the following is a tool used to determine whether a project or a business process is in a state of statistical control? A) run chart B) SPC control chart C) process map D) Pareto chart 29) The application of statistical methods to monitor and control a process in order to reduce variability best defines A) testing and inspection. B) scope analysis. C) statistical process control. D) random review. 30) Control charts used in controlling quality include A) X-bar charts. B) R-charts. C) P-charts. D) all of the above.

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