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21.Rumors are likely to arise when: a.accurate information is readily available. b.the person bearing the information has little credibility. c.the situation is ambiguous and accurate information is not available. d.all elements of the situation are clearly defined. 22.According to the text’s discussion, rumors: a.are a kind of collective effort to solve problems. b.are a method of interpreting reality and reducing anxiety. c.play an important role in the genesis of other types of collective behavior. d.all of the above 23.When the people in your workplace typically spread stories about the questionable lives of their colleagues, they are engaging in: a.haphazard communication.c.mass opinion. b.callous communication.d.gossip. 24.“Have you heard about the drug-addict babysitter who left the turkey on the counter and put the baby in the microwave?” This is an example of: a.gossip.c.a fad. b.an urban legend.d.a mass rumor. 25.__________ is a form of dispersed collective behavior that is an intense, fearful, and seemingly irrational reaction to a perceived or imaginary threat. a.A riotc.Panic b.Mob actiond.Mass hysteria 26.The reaction to Orson Welles’ broadcast of “The War of the Worlds” on the eve of Halloween in 1938 was an example of: a.a riot.c.a panic. b.a mob action.d.mass hysteria. 27.According to the text’s discussion of people’s responses to a disaster such as a flood or earthquake: a.people develop new norms in order to cope with the devastation. b.new patterns of organization and community leadership emerge rapidly. c.the adaptation of disaster victims is often so rapid that outside aid is not needed. d.all of the above 28.According to the text’s discussion of fashion: a.the rich are usually the trendsetters. b.fashion is an important way in which people in modern societies can establish a claim to a distinctive (but not too distinctive) personal identity. c.fashion does not occur in societies where the population is not sufficiently affluent to follow the trends. d.all of the above 29.Which of the following is NOT a type of fad? a.objectc.idea b.publicd.activity 30.Body piercing is an example of a: a.fashion.c.fad. b.craze.d.routine.

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