SOLVED

Section 3Â Â Toyota Production System (TPS) 1) Employee empowerment is unnecessary in the Toyota Production System, because automation and powerful information systems reduce the need for employee creativity and decision making. 2) The Toyota Production System requires that activities have built-in, automatic tests to signal problems. 3) Which of the following is an illustration of employee empowerment? A) UPS drivers are trained to perform several motions smoothly and efficiently. B) Unionization of the work place brings better morale and therefore better quality. C) “No one knows the job better than those who do it.” D) all of the above E) none of the above 4) Which of the following is not characteristic of a TPS employee? A) knowledgeable B) strict job classifications C) know more about their job than anyone else D) empowered E) All of the above characterize a TPS employee. Section 4Â Â Lean Operations 1) Which of the following is NOT an attribute of lean operations? A) eliminating almost all inventory through just-in-time techniques B) minimizing space requirements by reducing the distance a part travels C) pushing responsibility to the highest level possible through centralized decision making D) educating suppliers to accept responsibility for helping meet customer needs E) building worker flexibility through cross-training and reducing job classifications 2) Lean operations are known for their: A) employee development. B) supplier education. C) supplier partnerships. D) challenging jobs. E) All of the above are attributes of lean operations. 3) Which of the following is characteristic of lean operations? A) inventory buffers between each workstation to minimize system downtime B) easy, mindless jobs C) specialty workers with no cross-training D) low space requirements E) no supplier partnerships Section 5Â Â Lean Operations in Services 1) Because most services cannot be inventoried, there is little place for JIT to help service organizations achieve competitive advantage. 2) Excess bags of basic commodities such as flour and sugar that are stored in a restaurant’s kitchen represent which of the following wastes? A) overproduction B) queues C) transportation D) inventory E) defective product