SOLVED

TRUE/FALSE: Write true or false before each statement. 1.Messages that attack and criticize are essential for sending clear messages. 2.Acknowledging you made a mistake is an example of negative assertion. 3.The best approach to handling conflicts assertively is to give up and give in. 4.Serious disagreement over who sold the most albums (Elvis or the Beatles) is an example of a value conflict. 5.Friends or coworkers who always “give in” as a way to solve a problem are described as adopting the “friendly helper” conflict style.   MULTIPLE CHOICE: Circle the letter of the choice that best completes the statement. 6.According to experts, the main cause of conflict in the workplace is: a.Doing work assignments poorly b.Poor wage and benefit packages c.Very poor lunchroom choices d.Intense work schedules leading to impatience e.The lack of quality communication 7.Your sister asks to borrow the family jet ski for the weekend to go to a lake three hours away. You were also planning on using it at a nearby lake. What is this an example of? a.Ego conflict b.Values conflict c.Need conflict d.Pseudo conflict e.Fact conflict 8.Understanding the real needs of two people and then looking for creative solutions that allow both parties to have their needs met is an example of which of the following? a. Tough battler b. Problem solver c. Compromiser d. Friendly helper e. Avoider 9.Good guidelines for resolving conflicts do NOT include which of the following? a. Rehearsing the messages you might want to share with the other b. Changing the subject soon after you begin to talk c. Making sure it’s the right time and place d. Paraphrasing the other’s ideas and feelings e. Working to resolve the conflict and build a stronger relationship 10.Steps in solving problems do NOT include which of the following? a. Bring up as many issues as possible now that you have the chance. b. Brainstorm possible solutions. c. Select the solution that has the best chance to resolve the problem. d. Implement the plan that is agreed upon. e.Evaluate how effectively the problem was resolved.