SOLVED

31) An organizational level challenge that exists in the Canadian workplace includes which of the following? a. developing effective employees b. working with others c. workforce diversity d. job satisfaction e. empowerment 32) Yolanda is committed to making sure that her employees feel empowered when they undertake their daily responsibilities. This means that they a. have been given formal power by the organization to say “no.” b. have the authority to direct the work of others. c. have the freedom to make choices about their personal lives. d. are given the freedom to be self-actualized at work. e. are given responsibility for what they do. 33) Which of the following is the most accurate description of ethics? a. Ethics is a key part of our personality and forms the basis of our behaviour. b. Ethics is a branch of study that looks at past personal behaviour. c. Ethics is common sense that informs us if what we do is right or wrong. d. Ethics is the study of moral values that guide our behaviour. e. Ethics helps employees communicate effectively. 34) When Mike is faced with making a difficult decision that has ethical implications, he must draw on a. religious teachings, artifacts and icons. b. moral values and principles that guide individual behaviour. c. principles that assist individuals to do the most efficient thing. d. principles that assist individuals to be more productive as they work for the good of the organization. e. principles that inform us whether knowledge is valid and useful. 35) Workforce diversity is a challenge for organizations in today’s globalized world. To address this challenge, organizations try to a. standardize operations so everyone feels equal. b. accommodate different life and work styles. c. ensure everyone can speak English. d. hire fewer employees from different cultural backgrounds. e. have standardized rules and policies on workplace communication. 36) Ahmad, as a new manager, wants to make sure that he manages workforce diversity effectively. To accomplish this, he should a. recognize differences among individuals. b. treat everyone the same so as to avoid discrimination. c. make sure no human rights laws are violated. d. minimize conflict. e. accelerate the assimilation process. 37) John feels like he is always “at work” because he can be reached on his mobile device at any time and he is always taking work home. His employer should a. give him a raise. b. tell him how much it appreciates his hard work. c. upgrade his personal technology. d. help him to attain work-life balance. e. tell him to stop complaining since everyone else is working hard too. 38) Organizations that do not help employees achieve a work-life balance will find it increasingly difficult to ________ the most capable employees. a. motivate b. train and promote c. attract and retain d. empower e. communicate with 39) An organization that has a workforce made up mainly of sales clerks and automobile repair technicians should focus on a. creating a customer-responsive culture. b. stabilizing wages. c. improving operations. d. streamlining operations. e. changing its business plan. 40) One of the most important challenges facing managers today is dealing positively with workforce diversity. If this is accomplished, then a positive outcome might include a. less innovation because of less confusion. b. a loss in creativity but a gain in productivity. c. a standardized decision making process. d. quicker turnover. e. improved decision making with more creativity.